Why does my media player keep disconnecting from the internet?

A strong internet connection is crucial in ensuring you receive the highest quality of streaming. If your device keeps disconnecting there is either a disruption in signal, too weak of signal, or the bandwidth is unable to support the additional device. To check the strength of your internet, run a speed test (fast.com) this will tell you how much Mbps you are working with. In order to run smoothly, your Mbps should be above 9. A way to remedy this issue would be to add a WiFi extender in office. Also, if you have an Ethernet connection (wired internet) we can switch out your media player to run on the ethernet cable. This provides a strong connection. 

How do I reconnect to the internet on my Mini PC Media Player? 

Please go back to the home page of this Wiki and refer to the "Desktop Connection Issues" tab. This will walk you through the instructions on how to reconnect.